Customer Success
Our customer success solutions empower businesses to foster strong customer relationships, drive product adoption, and maximize customer lifetime value. These solutions include tools for onboarding, engagement tracking, churn prediction, and personalized support. By leveraging customer data and insights, we help teams identify risks, uncover upsell opportunities, and ensure satisfaction throughout the customer journey. We enable partners to reduce churn, enhance loyalty, and transform customers into advocates. By aligning efforts across sales, support, and product teams, our solutions create a seamless experience that drives mutual growth.
Customer Onboarding
- Customer Onboarding Programs.
- Interactive Tutorials.
- Campaign.
Product Adoption Acceleration Strategy
- User Behavior Analytics.
- Adoption Metrics & KPIS.
- Product Usage Report.
Product Adoption Acceleration Strategy
- User Behavior Analytics.
- Adoption Metrics & KPIS.
- Product Usage Report.
Customer Retention Services
- Churn Prevention Strategies.
- Loyalty Programs.
- Usage Optimization Programs.
Voice Of Customer Survey's and Analysis
- Customer Feedback Collection.
- Sentiment Analysis.
- Dashboarding & Reporting.
Voice Of Customer Survey's and Analysis
- Customer Feedback Collection.
- Sentiment Analysis.
- Dashboarding & Reporting.
Our Success Stories
Client:
A German multinational engineering and technology company offering home appliances, tools and industrial products.
Problem Statement:
- Low engagement rate with prospects during campaigns.
- Unreliable campaign data.
- No post campaign engagement with sales team.
Solution:
We built a mobile application with multi user interface to enable onfield teams to capture customer feedback and leads. It was also enhanced with quick self help guide on demo products. The app was integrated with a lead management system for post sales support effective lead management and closure.
Highlights
- 120% increase in customer engagement.
- Daily realtime user based reports to track performance.
- 200% increase in lead to conversion ratio
Client:
India’s leading ecommerce marketplace with global operations
Problem Statement:
- Low growth rate among identified sellers.
- Depreciating Ad spend per seller per month.
- Low CSAT score from sellers for the support team
Solution:
We deployed a team of Digital Marketing experts and SMEs to provide personalized support to the sellers. Detail analysis of each account was followed by personalized campaign strategy, implementation plan and communication strategy. Account performance was consistently analyzed and reported on weekly and monthly basis.
Highlights
- 150% increase in Ad spend per seller.
- Improvement in seller satisfaction score and hence higher retention (4+ CSAT achieved consistently).
Client:
Leading omnichannel retailer for Apple products in India.
Problem Statement:
- Disjointed inventory between retail and digital sales leading to lower order fulfillment rate.
- Higher order fulfillment time.
- Low CSAT
Solution:
We proposed a details business analysis followed by transformation approach for the business including:
- Digital Commerce.
- Inventory Management.
- Warehouse Management .
- Integrated Campaigns.
- Offer and Rewards Management
Highlights
- 500% increase in conversion rate.
- Order fulfillment time brought down from 3 days to 1 hr.
- High NPS from retail replicated across channels.